Refund policy

You can request a full refund if your eSIM has not been installed or activated and you ask within 30 days of purchase.

If your eSIM cannot connect because of a problem on our side and our support team cannot fix it, we will offer a replacement plan or a refund.

Plans that have been activated or used, eSIMs installed on an incompatible or carrier-locked device, and top-ups that have already been applied cannot be refunded.

Open a support ticket from your account or email us with your order ID and a short description of the problem. Screenshots help us resolve things faster.

Approved refunds go back to the original payment method or your QRSim wallet. Card refunds usually take 5–10 business days to appear, depending on your bank.